Senior Data Analyst - Subject Matter Expert (SME)
Tasks
- Analyze large complex datasets
- Apply data governance and data privacy compliance
- Build dashboards and executive reporting
- Conduct customer experience analytics
- Develop SQL queries
- Execute statistical analysis and predictive analytics
- Improve analytics methodologies and data quality
- Integrate data from multiple sources
- Map customer journeys
- Perform incident problem change and service performance analysis
- Present findings to senior leadership
- Support continuous process improvement
- Support data warehousing and ETL
- Translate business requirements into analytics solutions
Perks/Benefits
- 401k match
- Dental insurance
- FSA
- HSA
- Life insurance
- Medical insurance
- Paid leave
- Paid training and certifications
- Parental leave
- Performance bonuses
- Professional development time
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
BMC Remedy | Cherwell | Customer Experience | Customer Journey | Customer experience analytics | Customer journey mapping | Data Visualization | Data Warehousing | ETL | Experience Analytics | IT Service Management | IT service | ITIL | Journey Mapping | Machine Learning | Microsoft Excel | Power BI | Predictive Analytics | Python | QlikView | R | SAS | SQL | Service Management | ServiceNow | Statistical Analysis | Tableau
Education
Roles
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