Senior Quality Analyst - Treasury Fulfillment
Tasks
- Analyze quality issues and performance measures
- Coordinate with business partners for corrected documents
- Develop test plans scenarios and cases
- Generate analysis and reports
- Identify and escalate process gaps
- Lead administration of defined procedures
- Monitor and evaluate client interactions
- Monitor communication channels for workflow updates
- Perform Inline Quality Assurance reviews
- Perform quality audits
- Process exceptions
- Provide coaching and feedback
- Provide formal education to employees or clients
- Recommend and implement procedure and workflow changes
- Review casework for regulatory compliance
- Review client interaction quality
- Review high-risk transactions
- Review legal documents for test and controls requirements
- Validate required documents
Perks/Benefits
Skills/Tech-stack
Adaptability | Attention to detail | Claims management | Controls management | Investment Management | Monitoring, Surveillance, and Testing | Policy Management | Problem Solving | Process Management | Process Mapping | Project Management | Quality Assurance | Reporting | Risk Management | Surveillance and Testing | Written Communications
Education
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