Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio, Texas, UNITED STATES; Chesapeake, Virginia, UNITED STATES; Colorado Springs, Colorado, UNITED STATES; Phoenix, Arizona, UNITED STATES; Tampa, Florida, UNITED STATES
USD 127K-243K Senior-level Full Time
Tasks
- Analyze performance data
- Assess strategic risks
- Define outcome measures
- Develop analytical framework
- Evaluate progress toward business outcomes
- Identify trends
- Improve productivity
- Improve retention
- Lead capacity planning
- Lead stakeholder discussions
- Monitor operational performance
- Optimize workforce
- Present complex information
- Provide guidance and on the job training
- Recommend solutions to improve customer experience
- Set prioritization criteria
- Translate insights into strategies
Perks/Benefits
- N/A
Skills/Tech-stack
Capacity Planning | Data Analysis | Data Storytelling | Financial Analysis | Forecasting | Loss analysis | Performance Monitoring | Predictive Modeling | Profit & Loss | Profit & Loss analysis | Project Management | Risk Management | Stakeholder management | Statistical Methods | Strategic Planning | Workforce Planning | Workforce optimization
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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