Order Fulfillment Specialist

Tasks

• Coordinate with 3PL providers and carriers
• Detect stalled or delayed shipments
• Maintain escalation logs and analyze patterns
• Manage escalation workflows
• Monitor real time order flow
• Report fulfillment metrics in operational reviews
• Resolve fulfillment issues before customer impact
• Support chargeback recovery with documentation
• Track 3PL and carrier performance against SLAs
• Track dispatch carrier handoffs and delivery confirmation

Perks/Benefits

• Career growth opportunities
• Fast-paced work culture
• Fully remote work
• High autonomy

Skills/Tech-stack

3PL | Chargeback Recovery | Data Analysis | Dispute resolution | Ecommerce Operations | Google Sheets | Logistics Dispute Resolution | Management systems | Microsoft Excel | Order Management | Order Management Systems | Service Level | Service Level Agreements | Shipment tracking