Data & Analytics (Renewals Programs) Manager
Tasks
- Analyze customer risk signals usage patterns and revenue opportunities
- Collaborate with Customer Success Programs Finance and Product teams on goals KPIs and success measures
- Conduct ROI analysis to determine program effectiveness
- Develop executive dashboards and scorecards for renewal performance
- Establish measurement methodologies and frameworks for program success
- Evaluate customer success program impact on renewals attrition and AOV growth
- Provide data driven recommendations to pilot or scale programs
- Recommend program continuation scaling or discontinuation
- Support Loyalty Predictor feature design testing deployment and performance tracking
- Track predictive model performance and customer attrition risk
- Translate complex analyses into actionable recommendations for leadership
Perks/Benefits
- 401k
- Employee stock purchasing program
- Life and disability insurance
- Medical, dental, vision benefits
- Mental health support
- Paid parental leave
- Time off programs
Skills/Tech-stack
Customer Health | Customer health metrics | Data Visualization | Forecasting | Health metrics | Machine Learning | Predictive Modeling | Python | R | ROI analysis | SQL | Tableau
Education
N/A
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