Operations Data Analyst
Akron, OH, United States
USD 90K-114K (estimate) Entry-level Full Time
Tasks
- Analyze service level and agent performance
- Audit workforce data and schedules
- Consult stakeholders on reporting needs
- Develop operational reports
- Identify performance variances
- Query and analyze data
- Recommend reporting process enhancements
- Support workforce management real time performance
- Validate data accuracy with cross functional teams
Perks/Benefits
- 401k employer match
- Dental insurance
- Employee assistance program
- Flexible spending accounts
- Headspace app
- Life insurance
- Long-term disability insurance
- Medical insurance
- Paid Holidays
- Paid time off
- Pet insurance
- Short-term Disability Insurance
- Tuition reimbursement
- Vision insurance
- Wellness program
Skills/Tech-stack
Data Analysis | Data Validation | Data reporting | Databricks | Excel | Performance Metrics | Power BI | SQL | Workforce Management
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
Analyst | Data Analyst | Operations | Operations Data Analyst
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