Real-time Data Analyst
Da Nang, Da Nang, Vietnam
USD 62K-82K (estimate) Mid-level Full Time
Tasks
- Adjust staffing plans prior to same day
- Analyze trends volume AHT latency utilization shrinkage attendance
- Communicate help desk issues impact
- Coordinate offline event scheduling
- Ensure service level targets via schedule adherence
- Monitor real-time work volume
- Produce center performance reports
- Track schedule conformance
Perks/Benefits
- Annual health check
- Annual performance review
- Compulsory insurance
- Extra bonuses
- Free drinks
- Internal events
- Mental health care
- No dress code
- Paid leave
- Paid summer vacation
- Paid time off
- Premium healthcare
- Training and career development
Skills/Tech-stack
Cause analysis | Data Analysis | Microsoft Excel | Performance reporting | Real Time | Real-time monitoring | Root Cause Analysis | Root cause | Schedule adherence | Trend analysis | Workforce Planning
Education
Roles
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