Lead AI Solutions Architect, Customer Success
Zurich (Flexible), Switzerland
CHF 129K-192K (estimate) Senior-level Full Time
Tasks
- Advise customers on architecture decisions and trade offs
- Build trusted advisor relationships
- Contribute reusable assets reference architectures and best practices
- Define data requirements integration patterns and AI governance
- Design AI use cases for virtual agents knowledge systems workflow automation analytics
- Design end to end AI solution architectures for customer programs
- Design integrations between Genesys Cloud and enterprise systems
- Ensure responsible AI practices in solution designs
- Establish architecture standards for scalability resilience security maintainability
- Guide consultants and implementation teams on technical challenges
- Lead architecture workshops and technical design sessions
- Mentor consultants
- Present technical recommendations to enterprise architects IT leaders and platform owners
- Provide governance throughout delivery
- Review and approve technical designs
- Serve as technical authority for customer engagements
- Support presales for complex technical opportunities
Perks/Benefits
- August Free Fridays
- Education support
- Flexible working hours
- Leadership development programs
- Learning programs
- Mentorship
- Paid volunteer time
- Well-being resources
Skills/Tech-stack
AI | AWS | By Design | CCaaS | CPaaS | Cloud Architecture | Cloud platform | Conversational AI | Data Governance | Event Streaming | Genesys Cloud | Google Cloud | Google Cloud Platform | GraphQL | Identity and Security | Knowledge Management | Knowledge management systems | LLM | Management systems | Microsoft Azure | Predictive Analytics | REST API | Responsible AI | Security by design | Solution architecture | Technical documentation | Virtual Agents | Workflow automation
Education
N/A
Roles
AI | AI Solutions | AI Solutions Architect | Architect | Solutions Architect | Technical Architect
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