Digital Insights and Analytics Senior Manager
United States - Abbott Park : AP06D, United States
USD 129K-258K Senior-level Full Time
Tasks
- Apply advanced analytics AI and predictive modeling for personalization
- Design and operationalize closed loop Voice of Customer program
- Develop data driven prioritization framework for CX improvements
- Drive adoption of CX metrics across business units
- Enable monitoring and reporting across digital channels and touchpoints
- Establish linkage between customer experience performance and business outcomes
- Govern Customer Experience Index methodology and reporting
- Influence stakeholders to drive CX best practices adoption
- Integrate Voice of Customer insights into marketing product and digital decisions
- Lead customer journey mapping to identify friction points
- Own Customer Experience Index development
- Partner cross functionally to measure impact of experience enhancements
Perks/Benefits
- Education benefit
- Free medical coverage
- Retirement savings plan
- Student debt program
- Tuition reimbursement
Skills/Tech-stack
Artificial Intelligence | Closed Loop | Closed Loop Feedback | Customer Experience | Customer Journey | Customer experience measurement | Customer journey mapping | Customer satisfaction | Data Analysis | Data Governance | Experience measurement | Google Analytics | Journey Mapping | Machine Learning | Marketing Analytics | Marketing Automation | Net Promoter Score | Predictive Analytics | Service Design | Voice of Customer
Related jobs
-
Featured Feat. Associate Director, Data Labs USD 167K-167KAWS | Cloud Computing | Compute Infrastructure | Data Analysis | LLM GovernanceConference speaking opportunities | Hybrid work schedule | Media appearancesSenior-level Full TimeWashington, District of Columbia, 20004, United … R8d ago
-
Site Manager USD 124K-150KAdvanced Analytics | Artificial Intelligence | Azure Data | Azure Data Factory | Business IntelligenceMid-level Full TimeCenter, Center District, IL1d ago
-
Data Governance & AI Strategy Advisor USD 170K-225KAI enablement | AI strategy | CRM | Data Architecture | Data Cleansing401k | Company-Paid Disability | Health insurance | Life insurance | Life insurance coverageSenior-level Full TimeBowie, MD1d ago
-
Senior Product Manager - Generative AI Safety USD 210K-414KAlgorithmic bias | Bias Mitigation | Content Moderation | Data Analysis | Generative AISenior-level Full TimeSan Jose, California, United States1d ago
-
Staff Product Data Scientist Manager, Search Ads USD 192K-279KData Analysis | Data Visualization | Experiment design | Machine Learning | Measurement frameworksSenior-level Full TimeMountain View, CA, USA1d ago
-
Engineering Manager, Borglet Machine Learning USD 207K-301KC# | C++ | Compute Technologies | Containers | Data AnalysisSenior-level Full TimeSunnyvale, CA, USA1d ago
-
Senior Intelligence Data Analyst (Top Secret) USD 133K-200KBudget Management | Change Management | Counterintelligence Analysis | Data Analysis | Data VisualizationSenior-level Full TimeWashington, DC, USA, 200321d ago
-
Practice Manager - AI & Data USD 160K-190KAI Regulations | AWS | AWS Bedrock | AWS SageMaker | Agent systemsCareer growth opportunities | Comprehensive benefits | Mentorship | On-site work optionsSenior-level Full TimeTroy, Michigan, United States1d ago
-
Principal People Digital Experience Specialist-AI Lead USD 132K-179KAdoption strategy | Artificial Intelligence | Automation | Backlog Management | Change ManagementHybrid work | Training and enablement resourcesSenior-level Full TimeOakland, CA, US, 946121d ago
-
Senior Product Manager - C3 Generative AI USD 165K-228KAI/ML | Cross-Functional Collaboration | Cross-functional | Data Pipelines | Functional collaborationSenior-level Full TimeRedwood City, California, United States1d ago
-
Client Director, Frontier Data - US USD 255K-325KAPIs | Automation | Data Annotation | Data Validation | Databricks5 days per week | Flexible working hours | Hybrid work | Supportive work cultureExecutive-level Full TimePalo Alto, California, United States; San …1d ago
-
Associate, Member and Provider Optimization USD 87K-114KChange Management | Data Analysis | Excel | Lean | Process Improvement401k plan | Annual performance bonuses | Life and disability insurance | Medical, dental, and vision benefits | Paid HolidaysMid-level Full TimeDallas, Texas, United States R1d ago
-
Associate, Member and Provider Optimization USD 87K-114KChange Management | Data Analysis | Data analytics | Excel | Health insurance401k plan | Dental insurance | Disability insurance | Health insurance | Life insuranceMid-level Full TimeTempe, Arizona, United States1d ago
-
Associate, Member and Provider Optimization USD 96K-127KChange Management | Data Analysis | Excel | Lean | Process Improvement401k plan participation | Disability insurance | Life insurance | Medical, dental, vision benefits | Paid HolidaysMid-level Full TimeNew York, New York, United States1d ago
-
Product Manager, Enterprise Analytics USD 137K-176KAI tools | Agile | Alation | Analytics | Anomaly DetectionEmployee assistance program | Employee discount | Health insurance | Paid time off | Savings and retirement planMid-level Full TimeCarlsbad, CA, United States1d ago
-
Data Analytics Manager USD 95K-150KAPI Design | Agile | Azure | Azure Data | Azure Data FactoryComprehensive benefits package | Professional development programs | Remote work optionMid-level Full TimeDallas, Texas, United States R1d ago
-
Director - Technologies USD 144K-230KAIOps | Amazon Web Services | Best practices | CI/CD | Cloud OrchestrationCareer development opportunities | Inclusive work environment | Open source support | Wellbeing supportExecutive-level Full TimePhoenix, AZ, United States1d ago
-
Digital Analytics Manager, CNBC USD 110K-130KAdobe Analytics | Amplitude | Data Experimentation | Databricks | Google Analytics401k | Daily group classes | Dental insurance | Discounts | Free shuttle transportationMid-level Full TimeEnglewood Cliffs, NJ, United States1d ago
-
Access Controls | Business Intelligence | By Design | CCPA | CPRA401k | Dental insurance | Employee discounts | Medical insurance | Paid leaveMid-level Full TimeNew York, NEW YORK, United States1d ago
-
Senior Manager, Data Visualization USD 130K-160KCSS | D3.js | Data Analysis | Data Visualization | Datawrapper401k | Daily group classes | Dental insurance | Discounts | Dry cleaningSenior-level Full TimeEnglewood Cliffs, NEW JERSEY, United States1d ago
-
Director, Data Engineering USD 165K-210KAWS | Agile | Amazon Redshift | Azure | BigQueryHealth insurance | Paid time off | Reasonable accommodation during hiring process | Retirement plansExecutive-level Full TimeNew York, NEW YORK, United States1d ago
-
Associate – AI Solutions and Business Enablement USD 155K-187KAction tracking | Alteryx | Audit Support | Capacity Planning | ComplianceBackup childcare | Financial coaching | Health insurance | Mental health support | Retirement savings planMid-level Full TimeNew York, NY, United States1d ago
-
Data Governance & Enablement Manager USD 115K-150KAI Governance | Agile | Audit Readiness | Confluence | Data CatalogMid-level Full TimeMiami Lakes, FL, United States1d ago
-
People Analytics Manager USD 115K-175KAI | DBT | Dashboards | Data Governance | Data Privacy401k program | Education Learning Stipend | Flexible vacation | Medical, dental, vision plans | Mental health benefitsMid-level Full TimeSan Francisco1d ago
-
Associate Manager, Performance Analytics - PC USD 60K-140KAttribution | Campaign analytics | Clean rooms | Data Clean Rooms | Data StorytellingDental insurance | Employee mental health support | Health insurance | Hybrid work | In-office eventsMid-level Full TimeNew York, United States1d ago