Process Improvement and Analytics Manager, Bureau of Vital Statistics
Tasks
- Analyze customer service metrics and response times
- Analyze incident reports and service quality indicators
- Analyze operational workflows volumes and processing times
- Analyze staffing needs and workload trends
- Coordinate UAT and implement eVital enhancements
- Coordinate onboarding and training effectiveness
- Design and analyze operational tracking datasets
- Develop AI incorporation opportunities
- Develop escalation procedures and policies
- Develop test and evaluate operational enhancements
- Document research findings and recommendations
- Identify bottlenecks and propose data driven solutions
- Lead performance evaluations and probationary reviews
- Monitor performance against targets and prepare reports
- Monitor records retention and document security compliance
- Oversee mailroom and lobby operational workflow
- Support continuity of operations planning and emergency response
- Troubleshoot and document system issues risks and requirements
Perks/Benefits
- Loan forgiveness
- Pension plan
- Premium-free health insurance
- Tax-deferred savings program
- Work from home up to two days per week
- Worksite wellness program
Skills/Tech-stack
AI | Acceptance Testing | Business Rules | Customer Service | Customer service metrics | Data Analysis | Data-Driven Decision Making | Data-driven | Database Analysis | Decision Making | Microsoft Excel | Operational Research | Performance Metrics | Project coordination | Quality Assurance | Service Metrics | Training Management | User Acceptance | User Acceptance Testing | Workflow redesign | Workforce Planning
Education
Regions
Countries
States
Cities
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