Process Improvement and Analytics Manager, Bureau of Vital Statistics
Tasks
- Analyze customer service metrics and response times
- Analyze incident reports and service quality indicators
- Analyze operational workflows volumes and processing times
- Analyze staffing needs and workload trends
- Coordinate UAT and implement eVital enhancements
- Coordinate onboarding and training effectiveness
- Design and analyze operational tracking datasets
- Develop AI incorporation opportunities
- Develop escalation procedures and policies
- Develop test and evaluate operational enhancements
- Document research findings and recommendations
- Identify bottlenecks and propose data driven solutions
- Lead performance evaluations and probationary reviews
- Monitor performance against targets and prepare reports
- Monitor records retention and document security compliance
- Oversee mailroom and lobby operational workflow
- Support continuity of operations planning and emergency response
- Troubleshoot and document system issues risks and requirements
Perks/Benefits
- Loan forgiveness
- Pension plan
- Premium-free health insurance
- Tax-deferred savings program
- Work from home up to two days per week
- Worksite wellness program
Skills/Tech-stack
AI | Acceptance Testing | Business Rules | Customer Service | Customer service metrics | Data Analysis | Data-Driven Decision Making | Data-driven | Database Analysis | Decision Making | Microsoft Excel | Operational Research | Performance Metrics | Project coordination | Quality Assurance | Service Metrics | Training Management | User Acceptance | User Acceptance Testing | Workflow redesign | Workforce Planning
Education
Regions
Countries
States
Cities
Related jobs
-
Operations Program Manager, Robotics USD 134K-200KAI Risk | AI Risk Assessment | Agent Orchestration | Bias Mitigation | CAPEX planningMid-level Full TimeSunnyvale, CA | Redmond, WA12h ago
-
Staff Technical Program Manager - AI Resources USD 134K-160KAI Model Training | AI infrastructure | AI model | Annotation management | Cluster management401k | Annual bonus | Dental insurance | Medical insurance | Paid time offSenior-level Full TimeWaltham Office (POST), United States23h ago
-
Acceptance Testing | Access Control | Active Directory | Authentication | Backup PlanningMid-level Full TimeCT-ROCKY HILL, 500 ENTERPRISE DR, 3RD … R23h ago
-
Manager, Data Analysis - US Card USD 164K-188KAWS | Apache Spark | Data Analysis | Data Mining | Data ModelingHybrid workSenior-level Full TimeMcLean, VA, United States R23h ago
-
Cash Register | Cash handling | Cashier Accountability | Customer Service | Deposit ControlMid-level Full Time31708-AL-CULLMAN1d ago
-
Strategic Sourcing Manager – Supply Chain (Distribution & Fulfillment) and Corporate Facilities Categories USD 85K-105KCost Optimization | Cost Savings | Data Analysis | Financial Analysis | NegotiationMid-level Full TimeSTORE SUPPORT CENTER, ATLANTA - 9090, …1d ago
-
CAPEX planning | Component qualification | Contract Negotiation | Cost Reduction | Cost engineeringMid-level Full TimeRedmond, WA2d ago
-
Senior Systems Manager, Paragon Applications - Onsite at Houston Physicians Hospital in Webster, TX USD 83K-124KAcceptance Testing | Access Control | Cause analysis | Change Management | Database AdministrationSenior-level Full TimeWebster, TX, United States2d ago
-
Practice Architect II AI/ML USD 148K-222KAI | Change Control | Contract Management | Costing | Cross-functional401k | Employee assistance program | Health savings account | Life insurance | Long-term disabilitySenior-level Full TimeSunnyvale, California, USA R3d ago
-
store manage, Moscow /Pullman USD 26K-28KCoaching | Customer Service | Interpersonal skills | Leadership | Organizational skills401k employer match | Dental insurance | Medical insurance | Paid Holidays | Paid parental leaveMid-level Full TimeMoscow, Idaho, United States3d ago
-
Manager, Business Analytics USD 140K-202KBusiness Intelligence | Dashboarding | Data Mining | Data Modeling | Data Quality401k | Dental insurance | Health insurance | Long-term incentive program | Paid time offSenior-level Full TimeNorth Chicago, IL, United States3d ago
-
AVP, Business Intelligence & Analytics USD 125K-150KAnalytics | Business Intelligence | Dashboard Development | Data Analysis | Data GovernanceExecutive-level Full TimeBoston3d ago
-
Senior Logistician Data Analyst / CMM USD 85K-110KACMS | ALMIS | Change Management | Depot maintenance | Federal Acquisition RegulationSenior-level Full TimeNorfolk, VA3d ago
-
Maintenance Manager - Fulfillment USD 95K-95KCMMS | Capital Improvement Projects | Capital improvement | Cause analysis | Contractor ManagementMid-level Full TimeForest Park, GA, United States3d ago
-
Manager of Operations Performance & Analytics USD 71K-83KBudgeting | Business Intelligence | Cause analysis | Dashboards | Data AnalysisMid-level Full TimeTAMPA, FL, United States3d ago
-
Agent Orchestration | Bias Mitigation | Business Intelligence | Cross-Functional Collaboration | Cross-functionalMid-level Full TimeAustin, TX | Menlo Park, CA …3d ago
-
Senior Product Manager, Enterprise Data Governance USD 192K-278KAI | Data Domain | Data Governance | Data Literacy | Data PipelinesBonus | Health insurance | Paid time off | Retirement planSenior-level Full TimeSan Jose, CA, USA3d ago
-
Senior Analytics Manager GBP 63K-80KAI | Analytics | Business Intelligence | Data Governance | Data MaturityCritical illness cover | Dental insurance | Discounts | Extra holiday buying | Flexibility to work from homeSenior-level Full TimeAny of our offices R3d ago
-
Principal Product Manager, AI Infrastructure (Storage) USD 285K-335KBlock Storage | Cloud Storage | Data Analysis | File Storage | Infrastructure economicsCommuter benefits | HSA contributions | Health insurance | Mental health and wellness support | Paid HolidaysSenior-level Full TimeSan Francisco, CA - US3d ago
-
Senior Engineering Manager, Embedded Software USD 136K-252KAI | Automation | Board Bring-up | Bring-up | C#401k thrift plan | Disability programs | Flexible working hours | Life insurance | Private medical careSenior-level Full TimeUS-NY-SKANEATELES-721 VISIONS DRIVE, United States R3d ago
-
Senior Manager Data Analytics, EDW Reporting Manager USD 112K-193KAgile | Azure | Azure DevOps | Business Intelligence | Business Process401k contribution | Comprehensive benefits package | Incentive and recognition programsSenior-level Full TimePrimary location: Eden Prairie, Minnesota3d ago
-
Workforce Analytics Manager (Remote) USD 112K-149KBusiness Analytics | Data Modeling | Data Storytelling | Data Visualization | ExcelEmployee support and empowerment | Inclusive culture | Remote work opportunity | Training and developmentSenior-level Full Time1 First American Way, Santa Ana, … R3d ago
-
Business Transformation Manager, Process Excellence & Analytics, Global Corporate Procurement USD 136K-185KAmazon QuickSight | Business Transformation | Cause analysis | Dashboard Development | Data AnalysisMid-level Full TimeArlington, Virginia, USA3d ago
-
Senior Manager Merchandising Finance and Analytics USD 95K-179KBusiness Intelligence | Data Analysis | ERP systems | Expense Analysis | FP ANDSenior-level Full TimeHouston, TX3d ago
-
Manager - AI and Analytics USD 184K-253KAcceptance Testing | Big Data | Business Intelligence | Cause analysis | Change ManagementHealth and wellbeing programs | Professional development | Relocation eligible | Supportive work cultureMid-level Full TimeSanta Clara,CA, United States3d ago