Bilingual Member Enrollment Specialist - Spanish
Tasks
- Adapt messaging to member needs
- Build rapport with members
- Collect consent and complete enrollment documentation
- Comply with HIPAA confidentiality requirements
- Conduct telephonic outreach
- Document member interactions in technology platform
- Educate members and answer questions
- Introduce care model and services
- Maintain daily outreach activity
- Manage outreach call and enrollment targets
- Perform warm handoff to community guide
- Review and update member demographics
- Share urgent concerns with care team
- Track outreach pipeline
Perks/Benefits
- 401k retirement savings plan
- Accrued paid time off
- Dental insurance
- Employee assistance program
- FSA options
- Flexible schedules
- HSA options
- Medical insurance
- Mileage reimbursement
- Paid family and medical leave
- Remote work
- Technology stipend
- Vision insurance
Skills/Tech-stack
Customer Engagement | Documentation | G Suite | Goal setting | HIPAA | Microsoft Excel | Microsoft Outlook | Microsoft Word | Rapport building | Sales | Spanish | Telephonic Outreach | Time management | Video conferencing
Education
N/A
Regions
Countries
States
Cities
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