Temporary Customer Service Representative - Hullmark Centre

Tasks

• Answer inbound calls and emails
• Assist with troubleshooting for clients
• Enter and update customer account information
• Handle customer complaints
• Issue and track temporary paper passes
• Maintain records and complete paperwork
• Maintain storefront email workflow
• Monitor service level and quality goals
• Perform after call work for account changes
• Process parking transactions
• Process written requests
• Provide sign up support
• Respond to customer inquiries
• Support branch lot and account maintenance
• Track and upload work order documents

Perks/Benefits

• N/A

Skills/Tech-stack

CRM | Complaint Resolution | Conflict Resolution | Customer Complaint Resolution | Customer Service | Data entry | Document preparation | Microsoft Office | Multitasking | Phone systems | Record Keeping