Escalations Manager, Global Response Operations
Tasks
- Conduct multi system investigations
- Coordinate cross functional response strategies
- Create AI prompts playbooks and evaluation rubrics
- Design AI assisted workflows runbooks and automations
- Design escalation logic and routing for edge cases
- Develop expertise in AI system failure modes
- Document investigation methodologies and resolution approaches
- Drive highest priority escalations to resolution
- Evaluate AI generated assessments and recommended actions
- Exercise judgment on unprecedented situations
- Flag stale prompts and automation rules
- Maintain 24 7 on call readiness
- Monitor workflow health and performance drift
- Orchestrate human in the loop workflows
- Own investigation and resolution of AI product escalations
- Perform AI red teaming and stress testing
- Provide structured feedback on AI launches
- Synthesize executive level communications
- Test and validate AI capabilities before deployment
- Translate domain judgment into decision frameworks
Perks/Benefits
Skills/Tech-stack
AI Agent | AI Agent Oversight | AI Assisted Investigation | Cause analysis | Content Moderation | Crisis management | Decision Trees | Deepfake detection | Evaluation rubrics | Hallucination detection | Human-in-the-loop | LLM Hallucination Detection | Policy interpretation | Prompt engineering | Regulatory Compliance | Root Cause Analysis | Root cause | Runbooks | The Loop | Trust and Safety | Workflow automation
Education
N/A
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