Customer Success Engineer II - Database
Tasks
- Advocate for customer feedback
- Automate support workflows
- Contribute to technical documentation and playbooks
- Deliver technical support
- Diagnose production issues
- Guide database architecture design
- Optimize database performance
- Participate in incident response
- Perform root cause analysis
- Recommend best practices to customers
- Support onboarding and migrations
- Use monitoring and observability tools
Perks/Benefits
- Conference reimbursement
- Employee assistance program
- Employee stock purchase program
- Equity compensation
- Flexible time off
- LinkedIn Learning reimbursement for training
- Local Employee Meetups
Skills/Tech-stack
Ansible | ClickHouse | Database backups | Database replication | Helm | Indexing | Infrastructure as Code | Kafka | Kubernetes | Linux | MongoDB | Monitoring | MySQL | Networking | Observability | OpenSearch | Performance Tuning | PostgreSQL | Redis | Terraform | Troubleshooting | “as-code”
Education
N/A
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