Contact Center Platform - Data Analyst
Tasks
- Analyze operational data to identify trends
- Build automates dashboards and reports
- Communicate insights to stakeholders
- Define monitor and improve analytics outcomes
- Develop analytics and AI performance metrics
- Gather cleanse and maintain contact centre data
- Integrate data from CXone and ServiceNow
- Translate business queries into metrics
Perks/Benefits
Skills/Tech-stack
Auditability | CXOne | Cloud Computing | Dashboard Development | Data Cleansing | Data Quality | Data Storytelling | Data Visualization | Data integration | ELT | ETL | Incremental loading | JSON | Nice inContact | Power BI | Relational databases | SQL | ServiceNow
Education
N/A
Roles
Analyst | Data Analyst | Systems Analyst | Systems Analyst 2
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