Analyst (Customer Experience Analytics & Process Improvement)
Centennial Tower, Singapore
SGD 72K-100K (estimate) Mid-level Full Time
Tasks
- Analyze customer feedback and survey results
- Build and maintain executive dashboards and KPI tracking
- Collaborate with IT and operational teams for VoC platform
- Conduct ad hoc analyses and trend identification
- Create automated reports and recurring KPI reporting
- Design interactive dashboards for Voice of Customer
- Improve data collection and ETL processes
- Manage customer experience databases and datasets
- Measure effectiveness of customer experience initiatives
- Partner with stakeholders on process improvement
- Perform statistical analysis and data visualization
- Prepare presentation materials for stakeholder alignment
- Support Voice of Customer platform upgrades and user adoption
- Support vendor system enhancements
- Translate complex data into recommendations
Perks/Benefits
Skills/Tech-stack
Dashboard Development | Data Visualization | ETL | Excel | KPI Tracking | PivotTables | Power BI | Qualtrics | SQL | Statistical Analysis | VLOOKUP
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Related jobs
-
AI Value & Business Insights Lead - Data Architect SGD 102K-130KAI analytics | Cloud Computing | Data Governance | Data Modeling | Data QualityCareer mobility | Continuous learning | Employee assistance programs | Flexible working hours | Inclusive cultureSenior-level Full TimeSingapore, Singapore8h ago
-
Data Analyst SGD 140K-143KActiv Financial | Amazon Athena | Amazon S3 | Apache Airflow | Argo WorkflowsMid-level Full TimeSingapore1d ago
-
APIs | Anomaly Detection | Automation | Data Governance | Data ModelingHybrid work | Mentoring | Training opportunitiesSenior-level Full TimeSingapore, Singapore1d ago
-
Attribution | Business Analysis | Dashboard Development | Data Analysis | Data ModelingMid-level Full TimeSingapore, Singapore1d ago
-
AVP, MI and Analytics SGD 68K-80KData Analysis | Data Mining | Microsoft Excel | Microsoft Power | Microsoft Power BIFlexible working | Inclusive work environment | Opportunities for career growth | Professional developmentExecutive-level Full TimeSingapore, Central Singapore, Singapore1d ago
-
Supply Chain Data Analyst SGD 70K-100KData Mining | Data Visualization | Data integration | Database Design | HTMLMid-level Full TimeSOH02 - Singapore HP Campus Block …1d ago
-
Product Analytics Engineer SGD 140K-204KConfluence | Data Analysis | Data Visualization | Excel | JiraSenior-level Full TimeSingapore - St James Power Station …1d ago
-
Manager, Resource Allocation & Analytics SGD 60K-75KBenefit Analysis | Business Partnering | Business case | Business case development | Case DevelopmentFlexible hybrid work environment | Professional development | Wellbeing supportMid-level Full TimeNLB National Library Building, Singapore1d ago
-
Supply Chain Data Analyst SGD 70K-100KData Mining | Data Visualization | Data integration | Database Design | HTMLMid-level Full TimeSOH02 - Singapore HP Campus Block …1d ago
-
Data Science Intern SGD 100K-135KClassification | Clustering | Data Analysis | Data cleaning | Exploratory Data AnalysisHands-on project experience | MentorshipEntry-level InternshipSingapore, Singapore2d ago
-
Optimization Data Analyst SGD 102K-133KA/B | A/B Testing | Apache Airflow | Apache Spark | B testingMid-level Full TimeSingapore3d ago
-
Data Analysis | Data Modeling | Data Processing | Data Visualization | DigitalizationExecutive-level Contract Full TimeITE-HQ (Headquarters), Singapore3d ago
-
Entry-level Full Time InternshipFab 10N/X, Singapore3d ago
-
Senior-level Full Time新加坡4d ago
-
Senior Data Analyst, Market Insights SGD 102K-130KAgentic AI | Causal Inference | Data Storytelling | Data Visualization | LLMsBirthday leave | Employee assistance programme | FlexWork | Flexible benefits | Health and wellness benefitsSenior-level Full TimeSingapore, Singapore6d ago
-
Senior Executive, Conduct Analytics and Monitoring SGD 100K-167KComplaint analysis | Compliance | Dashboard Design | Data Visualization | Data analyticsFlexible work environment | Hybrid work environment | Inclusion and well-being supportSenior-level Full TimeManulife Tower, Manulife (Singapore) Pte Ltd6d ago
-
Business Intelligence | Dashboarding | Data Governance | Data Quality | Data ValidationSenior-level Full TimeNCS-National Council of Social Service - …6d ago
-
Data Analyst (Sales) SGD 95K-100KBusiness Process | Business process improvement | Excel | Forecasting | Key Performance IndicatorsCareer growth | Flexible benefits | Health and wellbeing support | Inclusive work environment | Training opportunitiesMid-level Full TimeSingapore, Singapore7d ago
-
Intern, Data Analytics SGD 100K-135KDashboard Reporting | Data Analysis | Data Cleansing | Data Preprocessing | Exploratory Data AnalysisEntry-level Full Time InternshipAscott Centre for Excellence, Singapore7d ago
-
AWS QuickSight | Classification | Dashboards | Data Analysis | Data IngestionSenior-level Full TimeSTB - TOURISM COURT BUILDING, Singapore7d ago
-
A/B | A/B Testing | B testing | CRM | Customer AnalyticsMid-level Full TimeCentennial Tower, Singapore7d ago
-
Intern, Data Analyst SGD 100K-135KDashboarding | Data Analysis | Data Management | KPI Reporting | Microsoft ExcelInclusive culture | Networking opportunities | Professional developmentEntry-level Full Time InternshipSingapore, Singapore9d ago
-
API Integration | Anomaly Detection | Cause analysis | Data Governance | Data ModelingHybrid work option | Mentoring | Training supportSenior-level Full TimeSingapore, Singapore10d ago
-
Data Management Intern SGD 36K-38KData Analysis | Data Cleansing | Data Deduplication | Data Management | Data QualityEntry-level InternshipSingapore, Singapore10d ago
-
Agile | Analytics architecture | Cloud Computing | Data Engineering | Data GovernanceMid-level Full TimeSingapore11d ago