Customer Experience (CX) Analyst

Tasks

• Analyze customer journey touchpoints
• Build data flows with Python and APIs
• Coordinate cross-functional analytics projects
• Create dashboards and reports
• Develop reporting structure and service quality projects
• Gather customer feedback
• Investigate drops in touchpoint scores
• Maintain dashboards and analytics reporting
• Manage CRM and ERP data sources
• Retrieve transform and prepare data from external platforms
• Translate sentiment data into executive summaries
• Visualize customer lifecycle

Perks/Benefits

• N/A

Skills/Tech-stack

APIs | Azure Databricks | CRM | Data Modeling | Data Quality | Data Visualization | ERP | Excel | KPI Tracking | Power BI | Process Improvement | Python | Reporting architecture | SQL | Sentiment Analysis