Required. Automation & AI Operations (Incident Management) Automation & AI Operations (Incident Ma
Tasks
- Analyze automation failure trends
- Conduct monitoring testing and validation
- Create KPIs dashboards and executive summaries
- Design and build internal automations
- Develop strategies to reduce incidents
- Document incident outcomes
- Ensure SLA compliance
- Implement corrective actions
- Integrate AI services with automation workflows
- Maintain governance testing and change management
- Manage automation incident management
- Mentor team members on incident management best practices
- Optimize automation solutions
- Perform root cause analysis
- Prepare daily operational reports
- Refactor automation to reduce technical debt
- Resolve automation incidents
Perks/Benefits
- N/A
Skills/Tech-stack
AI machine learning | API Integration | Agentic Automation | Amazon Web Services | CI/CD | Cause analysis | Databricks | DevOps | IT Service Management | IT service | KPI Dashboard | Machine Learning | Microsoft Azure | Microsoft Power | Microsoft Power Automate | Monitoring | Observability | Power Automate | Python | Root Cause Analysis | Root cause | Service Level | Service Level Agreement | Service Management | ServiceNow | UiPath | Web Services
Education
N/A
Roles
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