Application Support Specialist – Investment & Brokerage

Tasks

• Assist relationship managers and operations with system functionality and reporting
• Coordinate incident resolution with IT infrastructure and vendor teams
• Coordinate release activities with vendors and internal teams
• Define and implement monitoring alerting and automation
• Handle product configuration enhancements and feature enablement
• Lead major incident management and stakeholder communication
• Liaise with vendors for issues patches and enhancements
• Maintain incident logs tracking and reporting for audit and compliance
• Manage portfolio management and valuation support
• Monitor application performance batch jobs and trading order processes
• Own incident and problem management lifecycle aligned with ITIL
• Perform UAT and SIT testing for new modules and enhancements
• Perform root cause analysis for recurring issues
• Prepare user guides SOPs and training materials
• Provide day to day application support for investment and brokerage systems
• Provide user support and technical guidance to business teams
• Support API middleware and file based integration and message processing
• Support customer investments including equities trading mutual fund subscriptions and redemptions
• Support integrations with core banking payment systems and market interfaces
• Support upgrades patches and releases
• Track open tickets and ensure timely resolution
• Troubleshoot production incidents and resolve issues
• Validate vendor fixes before production deployment

Perks/Benefits

• N/A

Skills/Tech-stack

API | Alerting | Automation | Batch jobs | Cause analysis | Core Banking | ITIL | Incident Management | Integration | Middleware | Monitoring | Payment Systems | Problem Management | Root Cause Analysis | Root cause | SIT | SQL | Swift | UAT