Omnichannel Insights & Analytics Lead
18F The Globe Tower, Philippines
PHP 90K-150K (estimate) Senior-level Full Time
Tasks
- Analyze customer usage behaviors
- Build unified customer journey views
- Design multi-channel dashboards
- Develop KPI frameworks
- Drive measurable ROI
- Identify experience gaps
- Lower churn
- Manage reporting systems
- Measure customer effort score
- Measure first contact resolution
- Prioritize analytics initiatives by ROI
- Reduce cost to serve
- Translate analytics into experience generation strategies
Perks/Benefits
- N/A
Skills/Tech-stack
KPI | Machine Learning | Power BI | Predictive Modeling | Python | R | SQL | Tableau
Education
N/A
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