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Manager Service Analytics

Karachi, Sindh, Pakistan

USD 85K-113K (estimate) Mid-level Full Time

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Found 8h ago

Tasks

Analyze customer interaction data
Develop scorecards dashboards and performance insights
Drive service improvement strategies
Identify service gaps
Monitor KPIs and SLAs
Monitor quality standards
Recommend data driven service improvements
Support customer centric initiatives

Perks/Benefits

N/A

Skills/Tech-stack

Business Intelligence | Customer Experience | Customer experience analytics | Data Visualization | Experience Analytics | KPI Monitoring | Microsoft Excel | Power BI | SLA monitoring | SQL

Education

Bachelor of Science | Master of Science

Roles

Analytics Manager | Customer Experience Analytics Manager | Manager | Service Analytics Manager

Regions

Countries

States

Cities

Karachi, Sindh, PK

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