Customer Experience Reporting and Analytics Analyst
00760 - Team Liberty-Malvern Business Office, United States
USD 57K-85K (estimate) Mid-level Full Time
Tasks
- Analyze customer ticketing and contact center data
- Collaborate with stakeholders on reporting requirements
- Create KPI and operational metrics reports
- Design Tableau dashboards
- Document report specifications and deployment processes
- Manage reporting projects in agile environment
- Optimize report performance and query efficiency
- Perform QA checks for reporting accuracy and compliance
- Present insights using Tableau Excel or PowerPoint
- Propose reporting and analytics enhancements
- Provide user training and ongoing analytics support
- Write SQL queries
Perks/Benefits
- 401k match
- Backup child and elder care
- Backup elder care
- Dental insurance
- EAP counseling
- Family Resources
- Headspace access
- Maternity and paternity leave
- Medical insurance
- On Demand Virtual Leadership Courses
- Paid time off
- Professional development programs
- Vision insurance
Skills/Tech-stack
Contact center | Contact center analytics | Dashboard Development | Data Aggregation | Data Analysis | Data Quality | Data Visualization | Data extraction | Data quality assurance | Excel | Exploratory Data Analysis | KPI Reporting | PowerPoint | Python | Quality Assurance | Query Optimization | SQL | Statistical Analysis | Tableau
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