Customer Insights & Support Analytics Manager
Clayton-le-Moors, England, United Kingdom
GBP 59K-66K (estimate) Mid-level Full Time
Tasks
- Drive improvements in support and customer outcomes
- Ensure analytical quality and stakeholder engagement
- Lead and develop analytics team
- Monitor impact of insight-driven changes
- Partner with cross-functional teams
- Shape insights for customer behaviour and journey
Perks/Benefits
- Employee recognition program
- Financial and mental health support
- Health and wellness programs
- Training and development opportunities
Skills/Tech-stack
Behavioral analytics | Customer Analytics | Data Analysis | Insight storytelling | Journey Analytics | Omnichannel Data | Operational analytics | Stakeholder management | Team leadership
Education
N/A
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