Technical Support Engineer L1
Remote, United States
R
USD 132K-200K (estimate) Senior-level Full Time
Tasks
- Build customer relationships post-sale
- Communicate technical information clearly to customers
- Deliver high customer satisfaction
- Develop technical solutions for customer needs
- Educate customers on technical topics
- Manage and update support tickets
- Monitor storage environment remotely
- Proactively gather and share technical information
- Provide technical support for storage hardware and software
- Support work via email remote access and phone
- Troubleshoot technical issues
Perks/Benefits
Skills/Tech-stack
Customer Service | Linux | Mac OS | Networking | Problem analysis | Remote Support | Shell Scripting | Storage hardware | Storage software | Technical Support | Troubleshooting | Unix | Windows
Education
Roles
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