Omnichannel Data Optimization Analyst
TX Dallas Greenville Office, United States
R
USD 71K-141K Senior-level Full Time
Tasks
- Analyze call center data to identify top call drivers
- Automate inbound call drivers
- Collaborate on AWS migration for call center
- Design and implement metrics and dashboards
- Ensure call center operational integration
- Evaluate IVR performance
- Facilitate migration from Nuance to AWS
- Identify IVR improvement opportunities
- Provide data driven insights for IVR systems
Perks/Benefits
- Adoption Assistance
- Fertility assistance
- Health insurance
- Paid time off
- Retirement plan
- Tuition assistance
- Workplace flexibility
Skills/Tech-stack
AWS | Data Analysis | Data Automation | Data Visualization | ETL | IVR analysis | Interactive voice response | Power BI | Process Improvement | Python | SAS | SQL | Voice Response
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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