AVP, Client Experience & Post Trade Analytics (FXMM / OTC)
Bukit Jalil KL, MY
USD 135K-165K (estimate) Executive-level Full Time
Tasks
- Define operational metrics
- Develop client profiling and segmentation
- Drive escalation for complex client issues
- Drive service excellence
- Ensure SLA resourcing
- Generate data analytics insights
- Implement automation and digitisation
- Improve confirmation timeliness
- Improve settlement efficiency
- Lead client operations strategy
- Oversee global query management
- Partner with sales and client service teams
- Resolve post trade issues
- Simplify processes
Perks/Benefits
- Annual leave
- Digital wellbeing platform
- Employee assistance programme
- Flexible working
- Life insurance
- Medical insurance
- Mental health support
- Parental leave
- Resilience training
- Retirement savings
- Sabbatical
- Sick leave
- Volunteering leave
Skills/Tech-stack
Artificial Intelligence | Automation | Behavior Analysis | CLS | Client behavior analysis | Confirmations | Data analytics | Digital tools | Digitization | FM Digital Tools | FXMM | KPI Development | Metrics management | OTC Derivatives | Operational Transformation | Post-trade | Post-trade operations | Process Improvement | Service Optimization | Settlements | Stakeholder management | Swift | Trade operations
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
Related jobs
-
Senior Analytics Manager USD 156K-179KAlteryx | Data Governance | Data Science | Data analytics | DataikuAnnual leave | Continuous learning culture | Digital wellbeing platform | Employee assistance programme | Flexible working optionsSenior-level Full TimeBukit Jalil KL, MY8h ago
-
AI Product Management Associate (12 Months Contract) USD 138K-182KArtificial Intelligence | Business Analysis | Business case | Digital Transformation | Generative AIMid-level Contract Full TimeKuala Lumpur, Wilayah Perseketuan, Malaysia12h ago
-
Artificial Intelligence | CRM | Campaign analytics | Data Analysis | Data VisualizationMid-level Full TimeHLT-Hong Leong Tower, Malaysia2d ago
-
Business glossary | Data Compliance | Data Governance | Data Lifecycle Management | Data LineageExecutive-level Full TimeKuala Lumpur, Malaysia4d ago
-
Adoption Analytics | Agile | Artificial Intelligence | Change Management | Content developmentMid-level Full TimeKuala Lumpur, MY, MY8d ago
-
Head of Analytics & Market Intelligence USD 178K-240KAnalytics Strategy | Dashboard Development | Data Exploration | Data Governance | Data ManagementCompany car or car allowance | Employee assistance program | Flexible working | Health care | Learning and developmentExecutive-level Full TimeMalaysia - Kuala Lumpur9d ago
-
Manager, Data Quality USD 90K-147KAudit management | Business glossary | Cause analysis | Data Dictionary | Data GovernanceMid-level Full TimePAMB | Kuala Lumpur - Menara …9d ago
-
Assistant Manager, Business Planning & Analytics USD 75K-109KBudgeting | Deal Pipeline | Deal Pipeline Management | Financial Analysis | Financial ModelingMid-level Full TimeMenara Affin, TRX, Malaysia10d ago
-
Technical Delivery Manager (Market Enterprise Analytics) USD 110K-140KAI machine learning | AWS | Agile methodology | Azure DevOps | Cloud ComputingMid-level Full TimeThe Gardens North Tower, Malaysia14d ago
-
AI machine learning | Adobe Experience | Adobe Experience Cloud | Campaign analytics | Customer SegmentationMid-level Full TimeHLT-Hong Leong Tower, Malaysia15d ago
-
Technical ML Producer USD 151K-235KAgile Scrum | Artificial Intelligence | Data Analysis | Experiment tracking | GitHubSenior-level Full TimeMalaysia23d ago
-
Agentic AI | Artificial Intelligence | Automation | Business Analysis | Business RequirementsMid-level Contract Full TimeKuala Lumpur, Wilayah Perseketuan, Malaysia28d ago
-
Data Analytics Quality Engineering Manager USD 162K-200K5 Whys | 8D methodology | Agile | Artificial Intelligence | Automated testingEmployee resource groups | Flexible work environment | Inclusive work environment | Remote work optionSenior-level Full TimeIpoh, Perak, Malaysia30d ago
-
Data Analytics Quality Engineering Manager USD 162K-200K5 Whys | 8D | Agile | Artificial Intelligence | Automated testingFlexible work environment | Remote work optionSenior-level Full TimeBayan Lepas, Penang, Malaysia30d ago
-
Data Analytics Quality Engineering Manager USD 162K-200KArtificial Intelligence | Cloud Computing | Data Governance | Data Modeling | Data TestingEmployee resource groups | Flexible work environment | Remote work optionSenior-level Full TimeShah Alam, Malaysia30d ago
-
Senior Manager, Analytics USD 112K-165KAnalytics Methodologies | Artificial Intelligence | Business Intelligence | Data Governance | Data QualitySenior-level Full TimeKPJ HEALTHCARE BERHAD, Malaysia1mo ago
-
General Manager, Analytics (Contract) USD 93K-149KArtificial Intelligence | Budget Management | Business Intelligence | Data Governance | Data LakehouseMid-level Contract Full TimeKPJ HEALTHCARE BERHAD, Malaysia1mo ago