Global Customer Service Automation & Data Analyst
Tasks
- Analyze customer service data
- Apply Lean and Six Sigma principles
- Automate manual and repetitive processes
- Build dashboards and reports
- Collaborate with IT digital teams
- Develop workflow automation
- Drive adoption of tools and improvements
- Ensure compliance and process optimization
- Identify trends and improvement opportunities
- Support chatbot and self service initiatives
- Track and monitor KPIs
Perks/Benefits
Skills/Tech-stack
Business Process | Business process improvement | Case management | Dashboarding | Data Analysis | Excel | Key Performance Indicators | Lean Six Sigma | NPS | OTIF | Order Management | Performance indicators | Power Automate | Power BI | Process Automation | Process Improvement | Python | RPA | Six Sigma | Supply Chain | Supply chain compliance | Tableau
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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