Lead Conversational AI Analytics & Optimization Manager
Tasks
- Analyze caller behavior and routing outcomes
- Build analytics frameworks and dashboards
- Conduct IVR and conversational AI investigations
- Develop reusable data assets for cross functional teams
- Identify optimization opportunities in self service and authentication
- Measure post-release performance
- Prepare executive performance insights and recommendations
- Validate expected outcomes for customer journey changes
Perks/Benefits
- 401k plan
- Disability benefits
- Employee assistance program
- Employee discounts
- Employee wellness programs
- Life insurance
- Medical, dental & vision coverage
- Paid caregiver leave
- Paid parental leave
- Paid time off
- Tuition reimbursement
Skills/Tech-stack
Authentication | Contact center | Conversational AI | Customer Journey | Customer Journey Analytics | Dashboard Development | Data Visualization | Data analytics | IVR | Journey Analytics | Kibana | Performance Monitoring | Power BI | Routing logic | SQL | Snowflake | Spanish
Education
N/A
Related jobs
-
Mid-level Full TimeSunnyvale, CA; Dallas / Philadelphia, USA; …2h ago
-
CRM | Data Governance | Data Lake | Data Management | Data QualityMid-level Full TimeDallas, TX; San Bruno, CA2h ago
-
Business glossary | Collibra | Data Cataloging | Data Governance | Data LiteracyFlexible Work Hours Support | Remote working optionMid-level Full TimeDallas, TX; Dallas, TX; Hoboken, NJ; …2h ago
-
Mid-level Full TimeBentonville, AR; Dallas / Philadelphia, USA; …2h ago
-
Attribution Modeling | Machine Learning | Marketing Mix | Marketing Mix Modeling | Mix ModelingMid-level Full TimeSan Mateo, CA2h ago
-
Dashboards | Data Analysis | Data Cleansing | Data Deduplication | Data ManagementMid-level Full TimeSan Bruno, CA; Dallas / Philadelphia, …2h ago
-
Cloud platform | Data analytics | Executive Presentations | Google Cloud | Google Cloud PlatformMid-level Full TimeSan Bruno, CA; San Bruno, CA; …2h ago
-
A/B | A/B Testing | B testing | Big Data | Data VisualizationOnshore CA | Remote workMid-level Full TimeOnshore, CA; San Bruno, CA; San …2h ago
-
Mid-level Full TimeSan Bruno, CA; Dallas / Philadelphia, …2h ago
-
Big Data | Data Warehouse | Data replication | Data virtualization | DenodoCareer growth | Collaborative team | Skill developmentSenior-level Full TimeDallas, Texas2h ago
-
Agile | Business Requirements | Business Requirements Document | Data Lineage | Data ManagementHybrid work environmentSenior-level Full TimeDallas, Texas2h ago
-
Agile | Artificial Intelligence | Azure DevOps | Business Intelligence | Cloud ComputingSenior-level Full TimeAustin, Texas2h ago
-
Agile | Cloud Computing | Data Architecture | Data Governance | Data IntegrityHybrid work location | Local candidates only | No third-party vendorsSenior-level Full TimeDallas, Texas2h ago
-
Senior Technical Product Manager – Data Platforms & Internal Products (Remote – U.S.) - 1807 A USD 180K-230KAPI Development | AWS | Amazon Redshift | Apache Spark | Data IngestionEntry-level Full TimeSan Francisco, CA R3h ago
-
AI Development | AI development tools | API | API Integration | Approval WorkflowsHybrid work | Visa sponsorshipSenior-level Full TimeSan Francisco, CA3h ago
-
Adjust | Adoption Analysis | Amplitude | Appsflyer | Artificial IntelligenceExecutive-level Full TimeSan Francisco, CA R3h ago
-
Sr. Financial Data Analyst/Developer USD 85K-125KAccounting | Budgeting | Cloud Computing | Data Integrity | Data ManagementOccasional onsite visits | Remote work flexibilitySenior-level Full TimeHerndon, VA R3h ago
-
API Authentication | APIs | Automation | Data Governance | Data MigrationSenior-level Full TimeNew York, NY; New York, NY3h ago
-
Senior-level Full TimeNYC, NY; NYC, NY; NYC, NY; …4h ago
-
Mid-level Full TimeHartford, CT; Thousand Oaks, CA; Newbury …4h ago
-
Big Data | ETL | Elasticsearch | JSON | Jupyter401k match | PTO | Paid medical | Training supportSenior-level Full TimeSterling, VA R4h ago
-
Big Data | Continuous Monitoring | Cybersecurity | Data Translation | Data extraction401k match | Full paid medical | Paid time off | Training supportSenior-level Full TimeSterling, VA R4h ago
-
Big Data | EML | ETL | Elasticsearch | JSON401k match | Full paid medical | Paid time off | Training fundingSenior-level Full TimeSterling, VA; Annapolis Junction, MD R4h ago
-
Continuous Monitoring | Data Translation | Data labeling | ETL | Elasticsearch401k match | Fully paid medical | Paid time off | Training supportSenior-level Full TimeSan Antonio, TX R4h ago
-
BigQuery | Campaign Manager | Data Cleansing | Data Governance | Data PrivacyCompany discounts | Company events | Course and conference budget | Fitness and game room | Food vouchersMid-level Full TimeSofia, Sofia; Boston, Massachusetts4h ago