Customer Success Engineer - Database (2nd Shift)
Tasks
- Advocate for customer feedback to improve products and platforms
- Analyze customer architectures and recommend best practices
- Collaborate with product and engineering for customer outcomes
- Contribute to root cause analysis and resolution for escalations
- Deliver hands on technical support for database and cloud issues
- Diagnose and resolve production database incidents
- Guide customers in designing scalable reliable high performing database architectures
- Identify automation and AI opportunities to streamline support workflows
- Maintain technical documentation and knowledge base playbooks
- Optimize database performance availability replication backups and connectivity
- Participate in incident response and on-call rotations
- Use monitoring and observability tools to diagnose performance bottlenecks
Perks/Benefits
Skills/Tech-stack
AI | AWS | Ansible | Automation | Azure | ClickHouse | Cloud infrastructure | Database Backup | Database replication | Google Cloud | Helm | Incident Response | Indexing | Infrastructure as Code | Kafka | Kubernetes | Linux | MongoDB | Monitoring | MySQL | Networking | Observability | On-Call | OpenSearch | Performance Tuning | PostgreSQL | Redis | Terraform | Troubleshooting | Valkey | “as-code”
Education
N/A
Regions
Countries
States
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