Client Care Business Intelligence and Analytics Specialist - onsite, Columbus
Columbus, GA, United States
USD 78K-105K (estimate) Senior-level Full Time
Tasks
- Assist with special projects
- Collaborate with internal teams
- Ensure compliance with firm policies
- Identify process improvements
- Implement process improvements
- Maintain accurate client records
- Manage client accounts
- Monitor client care metrics
- Report on client care metrics
- Resolve client issues
- Respond to client inquiries
- Support onboarding for new clients
- Support training for new clients
Perks/Benefits
- N/A
Skills/Tech-stack
CallMiner | Client Management | Client management systems | Database principles | Five9 | Management systems | Microsoft Office | Process Improvement | Report Writing | SQL | Salesforce | Speech Analytics | Verint
Education
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