Sr. Manager – Data & AI Support Engineering
Tasks
- Accelerate troubleshooting and root cause analysis
- Build reusable runbooks and automations
- Drive AI first support workflows
- Ensure AI governance and human in the loop controls
- Handle escalations and incident management
- Lead technical support team
- Maintain technical documentation and knowledge base
- Manage hiring onboarding and mentoring
- Own operational KPIs and customer outcomes
- Partner with engineering and product teams
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Agentic AI | Apache Spark | Azure | Big Data | Cloud platform | Data Processing | Delta Lake | Garbage Collection | Generative AI | Google Cloud | Google Cloud Platform | Hadoop | Heap analysis | JVM | Java | Jira | Kafka | Machine Learning | Memory Management | Observability | Python | RAG | Scala | Spark SQL | Structured Streaming | Telemetry | Thread dumps | Vector Databases
Education
N/A
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