Voice Product Analytics Team - Senior Quantitative Analytics Associate
Wilmington, DE, United States
USD 147K-172K (estimate) Senior-level Full Time
Tasks
- Analyze IVR NLU performance metrics
- Analyze customer feedback
- Analyze pilot program performance
- Build KPIs and dashboards
- Conduct trend analysis segmentation and optimization
- Develop and execute A/B tests
- Document data lineage
- Identify IVR pain points and implement enhancements
- Identify cross channel trends issues and improvements
- Perform data governance for generation definition and retention
- Present insights to executives and business partners
- Scope analyses and define hypotheses
Perks/Benefits
- Backup childcare
- Financial coaching
- Health care coverage
- Mental health support
- On-site health and wellness centers
- Retirement savings plan
- Tuition reimbursement
Skills/Tech-stack
A/B | A/B Testing | AWS | Agile | Alteryx | Azure | B testing | Cloud Computing | Dashboarding | Data Governance | Data Lineage | Data Visualization | Hypothesis Testing | KPI Development | Optimization | Python | SQL | Scrum | Segmentation | Statistical Analysis | Tableau | Trend analysis
Education
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