Associate Care & Wellness Program Enrollment Specialist
Tasks
- Answer inbound calls
- Conduct telephonic assessments
- Coordinate care with interdisciplinary team
- Educate policyholders
- Escalate questions using internal paths
- Influence program participation
- Maintain customer service and rapport
- Make outbound calls
- Manage work queue and workflow
- Perform risk assessment
- Provide aging resources education
- Provide caregiver education
- Provide preliminary coaching to caregivers
- Research prior claims
- Review recommendations with policyholders
- Set next program steps
- Use standardized assessment tools
Perks/Benefits
- N/A
Skills/Tech-stack
Active Listening | Care management | Clinical judgment | Customer Service | Internet research | Long Term Care Insurance | Long-term care | Medication management | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Motivational interviewing | Quality Protocols | Risk Management | Telephonic Assessment | Word Processing
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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