Technical Support Engineer 1 (Remote)

Tasks

• Assist with network and system configuration
• Coordinate maintenance activities
• Escalate tickets within IT teams
• Fulfill service requests for accounts and system resources
• Monitor and respond to system alarms
• Provide support for incidents via portal and phone
• Schedule and manage customer support activities
• Troubleshoot Windows and Linux server issues

Perks/Benefits

• 401k
• Dental
• Disability
• Health
• Life insurance
• Paid time off
• Vision

Skills/Tech-stack

Active Directory | Alarm response | Analytical Skills | Communication skills | Customer support | DNS | IT Support | Incident escalation | Linux | Network Monitoring | Problem Solving | Resource Management | Task coordination | Troubleshooting | VMware | Windows