Experte Complaints- & Quality Management Analytik (m/w/d)
Location Düsseldorf, Germany
EUR 60K-70K (estimate) Senior-level Full Time
Tasks
- Analyze key metrics and identify weaknesses
- Conceive action recommendations
- Coordinate customer surveys and derive complaints implications
- Create BaFin reports and management reports
- Develop methods and data analytics tools for complaints analysis
- Ensure information flow to complaints handling units
- Evaluate and present solution options
- Identify optimization opportunities
- Perform and assess complaints analysis
- Plan lead and execute cross company projects
- Review complaints process with customer market and regulatory requirements
Perks/Benefits
- Flexible working hours
- Free refreshments
- Mobile work
- Professional development opportunities
- Travel opportunities
Skills/Tech-stack
BaFin Reporting | Customer Feedback | Customer feedback analysis | Data analytics | Feedback Analysis | Key Performance Indicators | Microsoft Excel | Microsoft PowerPoint | Performance indicators | Power BI | Process Improvement | Project Management | Quality management | Regulatory Compliance | Reporting | Stakeholder management
Education
N/A
Regions
Countries
States
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