Federal Reserve Financial Services FedNow Service Fulfillment Senior Analyst

Atlanta, GA, United States

USD 140K-210K (estimate) Senior-level Full Time

@ F...

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Found 1mo ago

Tasks

Execute internal onboarding and maintenance tasks
Execute operational tasks
Facilitate shift left training for Level 1
Identify gaps and create solutions
Maintain documentation for knowledge and procedures
Mitigate service risks with stakeholders
Monitor FedNow Service
Monitor customer success metrics and KPIs
Perform backend operations billing accounting reconciliation
Provide escalation support to Level 1
Provide technical guidance on FedNow issues
Recommend process standardization and automation improvements
Review Federal Reserve documentation
Support customer onboarding for FedNow updates
Support customer service request fulfillment
Support participant onboarding
Support risk and compliance inquiries for audits
Troubleshoot production incidents
Verify and maintain participant profiles

Perks/Benefits

Skills/Tech-stack

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Federal Reserve Financial Services FedNow Service Fulfillment Senior Analyst

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