Lead Business Analyst
Tasks
- Analyze resolution quality looping behavior escalation effectiveness and failure patterns
- Assess how prompts knowledge sources playbooks and tools affect AI behavior
- Conduct conversation-level analytics across AI and human-assisted customer interactions
- Identify recurring patterns that reduce customer friction
- Identify systemic patterns across clients use cases and channels
- Perform DSAT and voice of customer root cause analysis
- Produce decision grade insights and recommendations for AI optimization and product improvements
- Serve as subject matter expert for conversational AI analytics
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Cause analysis | Customer Experience | Data Analysis | Data Visualization | Knowledge Management | Prompt engineering | Root Cause Analysis | Root cause | Voice of the Customer
Education
N/A
Roles
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