Matillion ETL Data Analytics Specialist - ONSITE
Tasks
- Communicate proactively with users
- Conduct user feedback sessions for service improvements
- Coordinate with end users stakeholders and support teams
- Escalate analytics and reporting issues for business users
- Identify recurring user issues and create knowledge articles
- Lead support across Matillion Cognos Power BI Tableau and MDM platforms
- Manage onsite to offshore team handoffs
- Monitor production health and handle critical issues
- Monitor service level performance for analytics support
- Own production issue ownership and escalation paths
- Participate in major incident and business critical issue management
- Provide onsite analytics bi etl mdm production support
- Review incidents ticket aging sla risks and production failures
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Change Management | Cloud analytics | Data Management | Data Warehousing | Data integration | ELT | ETL | IBM Cognos | ITIL | Incident Management | Jira Service | Jira Service Management | KPI Management | MDM | Master Data | Master Data Management | Matillion | Microsoft Azure | Power BI | Problem Management | Request Management | SLA management | Service Management | ServiceNow | Snowflake | Tableau | Troubleshooting
Education
N/A
Regions
Countries
States
Cities
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