Data Analyst-Operations & CX
Tasks
- Analyze business metrics
- Build business cases using ROI
- Conduct root cause analysis
- Design build maintain dashboards
- Develop automation scripts and tools
- Establish consistent metric definitions
- Partner with Data Engineering on data quality
- Present insights to non-technical stakeholders
- Support operations customer experience and quality teams
Perks/Benefits
- Collaboration with international teams
- Flexible contractor based model
- Professional development
- Remote first flexible schedule
Skills/Tech-stack
Automation | Customer satisfaction | Data Governance | Data Modeling | Data Quality | Google BigQuery | Intercom | LookML | Looker | NPS | Predictive Modeling | Python | R | SQL | Zendesk
Education
N/A
Roles
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