ITSM Automation & Optimization Leader (ITIL Expert)
Tasks
- Automate reporting dashboards
- Coordinate global forums workshops and working groups
- Define ITIL based governance and controls
- Define KPIs and KRIs for ITSM value
- Drive automation first ITSM strategy
- Embed automation into ITSM workflows
- Embed automation into deployment pipelines
- Influence technology risk audit and business stakeholders
- Lead ITSM process optimization
- Mentor ITSM practitioners and improve maturity
- Use data driven insights to refine process design
Perks/Benefits
- Caregiver leave
- Disability insurance
- Health and welfare benefits
- Life and accident insurance
- Paid time off
- Parental leave
- Retirement benefits
- Well-being benefits
Skills/Tech-stack
AI | COBIT | Continuous Improvement | ISO/IEC | ISO/IEC 20000 | IT Service Management | IT service | ITIL | ITSM automation | ITSM governance | KPI | KRI | Metrics and reporting | Orchestration | RPA | Risk-based | Risk-based decisioning | Service Management | Workflow automation
Education
N/A
Related jobs
-
IT Tools Project Manager USD 80K-100KAPIs | AWS | Agent Frameworks | Artificial Intelligence | AzureMid-level Full TimeAuburn Hills, MI, United States1d ago
-
Associate Director IT Embedded Risk USD 91K-145KApplication Controls | Audit Principles | Continuous Improvement | Control Design | Control TestingFlexible hybrid work model | Health and life insurance | Paid time off | Pension/retirement benefits | Personal and family careMid-level Full TimeJersey City, NJ, United States R1d ago
-
Disaster Recovery Technology Strategist USD 112K-150KAccess Management | Active Directory | Air Gapped Architecture | Air-gapped | Azure Active DirectoryMid-level Full TimeUS GA Atlanta Suwanee 1 DC1, …2d ago
-
Active Directory | Asset Management | Device provisioning | Endpoint Management | Incident ResponseEntry-level Full TimeMemphis, TN, United States3d ago
-
FLEX Director - Technology Asset Fulfillment USD 117K-216KAsset Management | Asset tracking | Audit compliance | CLM | CMDB401k plan | Childcare discounts | Commuter benefits | Dependent Care Flexible Spending Account | Disability insuranceExecutive-level Full TimeBethesda, MD, United States13d ago
-
Strategic AI Operations Leader USD 170K-202KAIOps | AWS | Alert Correlation | Ansible | AppDynamicsClient travelSenior-level Full TimeUnited States15d ago
-
IT Intern - Security Analytics & Data Management USD 44K-50KCIS Controls | Customer Master | Customer Master Data | Customer Master Data Management | Data GovernanceOnsite work experience | Training and developmentEntry-level InternshipNew Haven, CT, US, 0651116d ago
-
IT Product Manager (Data Analytics) Onsite USD 34K-34KAI | BigQuery | Business Requirements | Cloud platform | Data Architecture401k plan | Dental insurance | Health insurance | Life insurance | Paid time offMid-level Full TimeTyson Emma - Springdale, Arkansas, United …29d ago
-
Sr Manager, Analytics & AI, Commercial USD 125K-176KAI | AI/ML | API Integration | Agile | Analytics401k | Dental insurance | Health insurance | Paid time offSenior-level Full TimeChicago, IL, US1mo ago
-
Backup | Change Management | Cloud recovery | Disaster Recovery | GovernanceSenior-level Full TimeOH, United States1mo ago