Technical Escalation Manager
Tasks
- Analyze trends and patterns for reporting
- Coordinate customer issue resolution
- Coordinate resources to resolve incidents
- Create and execute customer recovery plans
- Document incidents and action items
- Manage escalations and incidents
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Big data computing | Cloud Computing | Communication skills | Customer support | Data Analysis | Data Warehousing | Data computing | Distributed Big Data | Distributed Big Data Computing | ETL Technologies | Escalation management | GCP | Incident Management | Linux/Unix | Linux/Unix Administration | Networking | SQL Databases | Support coordination | Unix Administration
Education
Bachelor's | Computer Engineering | Master's | PhD in Computer Science | Related Engineering Field
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