Technical Escalation Manager
Tasks
- Analyze trends and patterns for reporting
- Coordinate customer issue resolution
- Coordinate resources to resolve incidents
- Create and execute customer recovery plans
- Document incidents and action items
- Manage escalations and incidents
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Big data computing | Cloud Computing | Communication skills | Customer support | Data Analysis | Data Warehousing | Data computing | Distributed Big Data | Distributed Big Data Computing | ETL Technologies | Escalation management | GCP | Incident Management | Linux/Unix | Linux/Unix Administration | Networking | SQL Databases | Support coordination | Unix Administration
Education
Bachelor's | Computer Engineering | Master's | PhD in Computer Science | Related Engineering Field
Related jobs
-
Program Manager, EF Planning, External Fulfillment JPY 3600K-3600KBudget Management | Capacity Planning | Cost planning | Critical Path management | Critical pathFlextime Work SystemMid-level Full TimeTokyo, JPN4d ago
-
Director of Business Development - Dataforce JPY 8000K-12000KAccount Management | B2B Sales | Business planning | CRM | Client Relationship ManagementTradeshows and industry events support | Travel within the United StatesSenior-level Full TimeShinjuku-ku, Tokyo, Japan22d ago
-
Apigee | BigQuery | Cloud Computing | Data modernization | Database MigrationSenior-level Full TimeTokyo, Japan24d ago
-
EY - GDS Consulting - AI And DATA - Full Stack Data- Manager JPY 6000K-9000KAWS | Azure | Databricks | GCP | GitCareer development | Flexible work arrangements | Training opportunitiesSenior-level Full TimeKochi, KL, IN, 6823131mo ago
-
AWS | Azure | Data Visualization | Databricks | GCPCareer progression | Coaching | Feedback | Flexible working | Skill developmentSenior-level Full TimeKochi, KL, IN, 6823131mo ago
-
Senior Technical Account Manager (Optimization) Japan JPY 6500K-8000KAlgorithms | Applied Mathematics | Communication skills | Customer Management | GitHubFlexible work hours | Health insurance | Paid time off | Professional developmentSenior-level Full TimeJapan1mo ago
-
AI-Driven Process Innovation Manager JPY 5000K-5800KAI | Data Analysis | Data Pipelines | Machine Learning | Manufacturing optimizationMid-level Full TimeJapan - Sagamihara1mo ago