Technical Escalation Manager

JPY 5157K-7367K (estimate) Senior-level Full Time Found 1d ago

Tasks

• Analyze trends and patterns for reporting
• Coordinate customer issue resolution
• Coordinate resources to resolve incidents
• Create and execute customer recovery plans
• Document incidents and action items
• Manage escalations and incidents

Perks/Benefits

• Benefits
• Inclusive culture

Skills/Tech-stack

AWS | Azure | Big data computing | Cloud Computing | Communication skills | Customer support | Data Analysis | Data Warehousing | Data computing | Distributed Big Data | Distributed Big Data Computing | ETL Technologies | Escalation management | GCP | Incident Management | Linux/Unix | Linux/Unix Administration | Networking | SQL Databases | Support coordination | Unix Administration