Manager, Data Analytics and Insights
Block 1 DT, Chennai India
INR 650K-1100K (estimate) Mid-level Full Time
Tasks
- Advise product teams with disputes management insights
- Assess digital disputes experience for customers
- Collaborate with stakeholders across product servicing compliance
- Design and specify disputes processing controls
- Design disputes management operating model
- Enhance chargeback processing procedures
- Evaluate and monitor disputes management vendors
- Maintain regulatory and network compliance procedures
- Manage chargebacks investigations and recoveries
- Oversee fraud and non fraud disputes processing
- Refine investigation and disputes decision making
- Review adherence to policies and procedures
- Track operational KPIs for disputes effectiveness
Perks/Benefits
- N/A
Skills/Tech-stack
Card Disputes | Card Processing | Card networks | Chargeback management | Compliance Management | Debit Card Disputes | Debit Card Processing | Debit card | Fraud analytics | KPI Tracking | Process optimization | Regulation E | Risk controls | Vendor management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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