Service Operations Technician III (Surgical Robotics)
Tasks
- Assist troubleshooting support for other teams
- Collaborate with engineers and quality partners to resolve escalations
- Conduct root-cause investigations
- Interpret engineering documentation schematics and work instructions
- Perform complaint confirmation and failure analysis
- Replicate and investigate field failures
- Support lab operations including system setup and preventive maintenance
- Track parts movement and investigation status using Excel and SAP
- Troubleshoot complex hardware issues
- Write detailed investigation reports for quality and R and D
Perks/Benefits
- 401k match
- Medical, dental, and vision insurance
- Paid Holidays
- Paid family medical and parental leave
- Paid time off
- Tuition assistance
Skills/Tech-stack
Cause analysis | Complaint investigation | Data Documentation | ERP systems | Electrical diagnostics | Electromechanical Systems | Electronic schematics | Failure analysis | Linux Commands | Mechanical diagnostics | Microsoft Excel | Optical Systems | Powershell | Preventive Maintenance | Root Cause Analysis | Root cause | SAP | Troubleshooting | Work instructions
Education
Regions
Countries
States
Cities
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