Conversational AI Architect (NiCE Cognigy)
London, England, United Kingdom
GBP 60K-75K (estimate) Senior-level Full Time
Tasks
- Define agentic AI and deterministic flow strategy
- Define architecture and design patterns
- Define conversation design approach
- Define tool calling approach and tool schemas
- Design integration strategy and security controls
- Implement reusable prompt and context patterns
- Lead design reviews risk reviews and technical governance
- Own end-to-end solution design
- Review implementation quality and validate design decisions
- Support testing debugging and production readiness
Perks/Benefits
- Access To Financial Wellness Support
- Access to EAP scheme
- Annual paid volunteering day
- Cycle to work scheme
- Enhanced parental leave
- Flexible working
- Funding for additional qualifications and courses
- Home working and mobility technology
- Paid study leave
- Pension scheme
- Private medical cashback scheme
- Private medical insurance
- Retail discounts
- Vehicle lease salary sacrifice scheme
Skills/Tech-stack
API Integration | Authentication | Barge In | Cognigy AI | Containment Optimization | Conversation Design | DTMF | Debugging | Deterministic logic | End Pointing | Error Handling | Escalation Handling | Fallback Handling | Guardrails | Hallucination prevention | Intent Journeys | JavaScript | Knowledge AI | LLM prompting | Latency optimization | Multilingual | NLU | Observability | PII handling | Prompt Grounding | Prompt engineering | REST API | SIP | SSML | STT | Silence handling | Speech Tuning | TTS | Task Flows | Tool-Calling | Twilio | Voice friendly UX | Voice gateway | Voice gateway logs | WebRTC | XApps
Education
N/A
Roles
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