Senior Analyst, Customer Experience Analytics
Tasks
- Analyze resolution patterns and customer satisfaction
- Build data models metrics definitions and pipelines
- Conduct deep dive support case analysis
- Connect support engineering and services delivery teams
- Create documentation and analytical standards
- Develop analytics tooling for stakeholder workflows
- Implement semantic models
- Improve operational efficiency metrics
- Leverage AI interfaces for self service analytics
- Partner with customer experience leadership
- Translate analysis into actionable narratives
- Use Cortex Analyst and Cortex Code
Perks/Benefits
Skills/Tech-stack
BI tools | DBT | Data Modeling | Data Pipelines | LLM | Python | SQL | Semantic models | Snowflake
Education
Regions
Countries
States
Cities
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