Process Manager Enrollment and Billing
Tasks
- Coach teammates through learning plans
- Collaborate with software delivery teams on process impacts
- Collect analyze and communicate process quality insights
- Connect process throughput to customer experience
- Develop and maintain process documentation
- Develop and manage continuous improvement agenda
- Ensure process compliance with regulatory requirements
- Ensure successful execution of business processes
- Forecast track trend and report operational KPIs
- Identify and manage upstream and downstream process impacts
- Implement data measures metrics and control points
- Manage key stakeholder expectations and relationships
- Optimize resources and systems for process throughput
- Represent processes as subject matter expert for metrics systems and people
- Support user learning with training and communication
Perks/Benefits
- 401k contributions
- Incentive and recognition programs
- Life insurance
- Medical, dental & vision coverage
Skills/Tech-stack
Business Process | Business process improvement | Continuous Improvement | Data measurement | Healthcare operations | Lean | Metrics management | Microsoft Office | Operational KPIs | Process Improvement | Process Management | Process Mapping | Project Management | Regulatory Compliance | Six Sigma
Roles
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