IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Apply LLM fine tuning and prompt engineering
- Build multi turn multimodal interactions
- Conduct end to end delivery testing deployment and hypercare
- Configure agent assist knowledge recommendations
- Create fulfillment logic and integrations
- Design conversational AI workflows
- Develop REST APIs and webhooks
- Develop intents entities playbooks prompts
- Develop scalable GCP services for CX solutions
- Ensure security and data privacy compliance
- Implement CX analytics dashboards
- Implement conversation insights analytics
- Integrate with enterprise CRM and telephony
Perks/Benefits
- Flexibility programmes
- Inclusive benefits
- Mentorship
- Professional learning and certification initiatives
- Wellbeing support
Skills/Tech-stack
AHT | API Management | Agent Assist | Apigee | BigQuery | CSAT | Cloud Run | Cloud Storage | Dialogflow CX | Dialogflow ES | Entities | Fine Tuning | Fulfillment logic | Gemini APIs | Google Gemini | Google Kubernetes | Google Kubernetes Engine | Intents | Kubernetes Engine | LLM Fine-tuning | Multi-Modal | Multi-modal agents | NPS | Node.js | Playbooks | Prompt engineering | PubSub | Python | RAG | REST API | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
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