Senior Solutions Architect
Tasks
- Assess operational maturity and support workflows
- Build human to agent operational transition strategy
- Define AI agent orchestration and workflow architecture
- Define AI operations transformation strategy
- Define incident problem change and event management frameworks
- Define integration strategy across enterprise tooling
- Design ITIL aligned service management operating model
- Design future state AI enabled support model
- Develop AI enabled L1 and L2 operating model
- Ensure scalability security resiliency governance and continuity
- Evaluate and recommend AI and AIOps platforms
- Lead operational assessments and strategic planning workshops
- Modernize observability and monitoring strategy
- Present transformation roadmap and business case to stakeholders
Perks/Benefits
Skills/Tech-stack
AI | AIOps | AWS | Ansible | AppDynamics | Artificial Intelligence | Artificial Intelligence Agents | Azure OpenAI | BigPanda | Change Management | Copilot | Datadog | Dynatrace | Elastic | Enterprise observability | Event Correlation | Event management | Hybrid Cloud | ITIL | ITSM | Incident Management | Infrastructure Operations | Intelligent Automation | Knowledge Management | LLM integration | Language Models | Large Language Models | Machine Learning | Monitoring | Moogsoft | Network Operations Center | Network operations | OpenAI | Operational analytics | Operations Center | PagerDuty | Problem Management | Production Support | Rundeck | ServiceNow | Splunk | Telemetry | Workflow Orchestration
Education
N/A
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