Resource Optimization Senior Associate - Hive - Command Center (MIS)
Tasks
- Build operational scorecards
- Communicate status to management and customers
- Conduct queue management
- Generate management reports
- Identify process improvements
- Maintain MIS documentation
- Manage work assignments
- Participate in cross-functional meetings
- Perform data analysis
- Perform operational analysis
- Recommend MIS updates
- Report operational metrics
- Support capacity planning
- Support management information systems
- Track project status
Perks/Benefits
Skills/Tech-stack
Business Process | Business process improvement | Capacity Planning | Contact center | Contact center operations | Data Analysis | Excel | Forecasting | IBM Cognos | Information Systems | Key Performance Indicators | MS Office | Management Information Systems | Management information | Microsoft Access | Operational Metrics | Performance indicators | Process Improvement | Queue management | Reporting | Scheduling systems | Tableau
Education
N/A
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