Senior Order Management and Fulfillment Advisor

Tasks

• Apply business rules for order delivery
• Collaborate with finance credit supply chain and logistics
• Design maintain and send reports
• Ensure accurate order processing
• Handle returns order cancellations and complaints
• Manage customer accounts and spot deals
• Manage customer order lifecycle
• Perform same day order entry and data maintenance
• Perform user acceptance testing
• Process quotes and documentation requests
• Provide after hours customer support
• Provide disaster recovery go team coverage
• Resolve order issues and negotiate fees
• Track order status and communicate proactively

Perks/Benefits

• N/A

Skills/Tech-stack

Acceptance Testing | CRM | Chain management | Customer Relationship Management | Customer relationship | Data entry | Email | Microsoft Office | Order Management | Order fulfillment | Relationship Management | SAP | Supply Chain | Supply Chain Management | User Acceptance | User Acceptance Testing